Answers to all your questions
Can I moor at Es Nàutic without prior booking?
Prior booking is not required to moor at Es Nàutic, though we do recommend it to ensure berth availability.
If you are arriving at the Club by sea, please call on VHF channel 9. A marina attendant will inform you on availability. If a suitable berth is available for your boat, the marina attendant will let you know where to go.
If you wish to moor any day between June and September, but you do not have a prior booking, we recommend calling (0034) 971 340 645 (Extension 1), early in the morning (9am) on the day you wish to moor, to get your boat added to that day’s waiting list. Please note there might be no available moorings due to the high occupancy level.
Why does the website show no availability?
The booking system may not show availability when you enter your boat’s dimensions and the desired dates for your booking. This could be due to several reasons:
- There are no moorings available for the dates you have selected.
- A minimum or maximum stay is required for a booking on the dates you have selected.
- Advance notice is needed to make the booking. Such notice is typically one day in low season and two to three days in high season.
For any further question, you may contact Es Nàutic Customer Service Department at (0034) 971 340 645 (Ext. 1).
Why can’t I use decimals for length and beam measurements?
For a correct registration of the data, make sure to use points and not comas when writing the dimensions.
Remember that it is important to provide the exact dimension data according to the boat’s official documentation. If actual dimensions of the boat are different from those stated in the booking, you might be charged the difference upon arrival as provided for in the booking terms and conditions.
How can I make a booking for a catamaran?
To make bookings of a mooring for catamarans, please contact Es Nàutic Customer Service Department by telephone at (0034) 971 340 645 (Extension 1) or by email to reservas@esnautic.com.
How can I book a buoy?
To book a buoy, please contact Es Nàutic Customer Service Department at (0034) 971 340 645 (Ext. 1) the same day of your arrival in order to provide the data of your boat; staff shall include you into that day waiting list and will contact you if a buoy becomes available.
My chosen payment method returns an error. Can I confirm the booking in another way?
Our booking system accepts 3 payment methods:
Card payment. If you choose this way of payment, you need to enter your card details and payment shall be manually processed and charged within 24-48 hours from Es Nàutic office. Your card details shall not be kept: they are destroyed upon confirmation of the booking.
Online payment with card. If you choose this way of payment, you will be redirected to La Caixa bank payment gateway where payment shall be charged securely and immediately.
Bank transfer. This way of payment is only available for bookings made ten or more days in advance. Booking shall be confirmed upon receiving payment.
Once booking has been made, will there be any additional charge at arrival?
Once booking has been made there shall be no additional charge at arrival of the boat unless your boat is foreign-flagged and subject to payment of tax T-0. Please find further information here.
The price stated in the booking includes water and electricity supplies, the G-5 charge on recreational craft and 21% VAT.
When can I know my assigned berth?
Berth may change until the last moment. This is why berth is confirmed on the day of arrival: a marina attendant will let you know which one it is, via VHF channel 9, at your arrival at the Club.
I have a berth booking. Is there a check-in deadline?
Check-in at the berth is from 12 pm of the arrival day.
If you have a booking within the high season (from 1 June to 30 September) and you are due to arrive after 8 pm of the arrival day, we advise you to let the Customer Service Department of Es Nàutic know in advance at (0034) 971 340 645 (Extension 1)
What should I do upon arrival with my boat at Es Nàutic?
When arriving with your boat, after entering the harbour mouth, you should call VHF Channel 9 and identify your boat’s name. The marina attendant shall guide you via radio.
What documents do I have to provide at arrival?
When arriving at Es Nàutic and after mooring your boat, the marina attendant will direct you to go to the Habour Master’s Office to register you boat. You will need to submit your boat documents, a valid civil liability insurance and the identity document of all people on board.
If you made prior booking, we advise you to provide the booking confirmation as well.
Can I use the same berth for several boats?
When renting a berth at Es Nàutic, you have to register your boat upon arrival. In order to do so, you will be asked to provide the boat documents, a valid civil liability insurance and the identity document of all people on board. Thus, the berth is rented for the registered boat, and it cannot be changed for a different one.
Additionally, for safety reasons, it is important that we always know which boat is moored in each berth.
Can I extend my stay beyond check-out time (12 pm)?
Due to high demand, late check-out is not possible because your berth has to be left available for next boat. If your boat leaves after 12 pm, you may be charged for an additional night.
What electrical connections does the Club offer?
The Club provides 125 A and 380 V power connections. If you need electrical adapters, please ask marina attendants or visit at any of the Club’s offices.
Adaptors are subject to availability, and a deposit is required.
Where can I park my car?
Due to limited space, the central dock of Es Nàutic can only be used for loading and unloading with time restrictions. To access this area, you will need the access card provided at your boat’s registration.
If your boat is moored at the Club year-round, please ask Es Nàutic staff for information about the free use of the underground parking at Plaza España.
Can I refill my tanks with water if I am not moored at the Club?
During high season, Es Nàutic offers 30-minute service slots (up to a maximum of 2 hours) for providing water or electricity to non-moored boats.
This service is available from May to September, from 9 am to 4 pm, 7 days a week, and can be requested via VHF Channel 12.
Can passengers embark or disembark during the water supply service?
During high season, Es Nàutic offers 30-minute service slots for providing water or electricity to non-moored boats. If you need to disembark, you may do so, provided that someone remains on board at all times. This service is in high demand, so we kindly ask that supplies be taken on as quickly as possible to accommodate all boats. Please note that San Antonio is not a border crossing point; therefore, if you are arriving from a non-Schengen port, you must first clear entry at the Port of Ibiza before disembarking.
Likewise, to avoid congestion of the service, check-ins and check-outs of charter boats are not allowed.
How can I request a bilge or wastewater removal service?
If your boat is moored at our facilities, Es Nàutic offers a bilge water removal service.
To request this service, you need to make a prior booking by calling +34 673 864 338, by emailing varadero@esnautic.com or in person at the dry dock offices of Es Nàutic.
Can I use the fuel station if I am not moored at the Club?
You do not need to be moored at the Club to refuel at the petrol station. Opening hours are from 9 am to 9 pm (or sunset), every day of the week.
You can contact the petrol station via VHF Channel 9
I have my boat moored all year round, but I don’t live in Ibiza, or I don’t have enough time to check on it regularly. Can I request a maintenance service for my boat?
Es Nàutic offers clients holding an all-year-round berth the option to contract a comprehensive maintenance and monitoring service for their boat. This includes daily checks of your boat, reinforcement of moorings, if necessary, when adverse weather is forecast, weekly or fortnightly bilge checks and engine start-ups, as well as interior and exterior cleaning of your boat. This way, you won’t have to worry about a thing during your absence and you can enjoy your boat at any time upon your return.
I need to change data of an invoice
If you need to make any changes to your invoicing, you can send an email to info@esnautic.com indicating the necessary changes.
If you would like the invoice to be issued in the name of a different person or company than the one detailed in your booking, you have to inform the office staff before registration.
How do I get an invoice for refuelling?
You may request invoices for refuelling at the Club’s offices or by sending the Receipt by email to: combustible@esnautic.com
How can I become member of the Club?
Admission of new members is currently closed.
The Club offers all users the possibility of renting a berth for the whole term of the concession (until year 2036). To be eligible for this kind of rental, it is necessary to be a full member of the Club. Therefore, this is the only available way to become part of the Club’s membership.
You may have more information on this kind of rental by writing to the email: comercial@esnautic.com.
I am a Club member and would like to register my children as members. Is that possible?
If you are a full member of the Club and have a child under the age of 12, you may apply for them to become a junior member. Admission as a junior member must be approved by the Board of Directors and is free of charge (annual membership fee: 10 euro).
Your child may apply to become a full member of the Club when turning 18. This must also be approved by the Board of Directors and is free of charge as well (annual membership fee: 100 euro).
To apply for your child’s junior membership, you must write a letter addressed to the Board of Directors, stating your child’s full name and date of birth.
I hold a berth for the whole term of the concession and I would like to change my boat
If you change your boat for one with different dimensions, you will need to update your APC grading. To do so, you must submit a written request to the Board of Directors, who will approve it based on availability.
If the boat requires a larger or a smaller berth than the one you currently rent, we recommend that you request a berth change before purchasing the new boat, in order to check availability. Otherwise, the Club cannot guarantee availability of a berth suitable for the new dimensions.
For further information: comercial@esnautic.com
I am a Club member and I wish to terminate my membership or to transfer my membership rights
If you wish to terminate your membership or to transfer it to a third party, you will need to write a letter addressed to the Board of Directors.
If you wish to transfer your rights, it must be to a first-degree relative. In the letter, you must state to whom you wish to transfer your rights, the family ties between you and that person; you will need to provide as well a copy of such person’s ID.
For further information: comercial@esnautic.com
